FAQ'S
{Click on the Questions to see the Answer}
Yes. You can
request services online using our web form which is placed under the Service tab.
After receiving your request we will call you or email you (if you supplied your email address) and give you the service work order number for your request. Our goal is to have a service technician onsite within four hours.
Our normal service hours of operation are Monday through Friday, from 8:00am to 5:00pm. However, if you need to report a service request outside of these hours, just call our direct service line at 901-257-2500, and a member of our technical services staff will be glad to assist you.
There is a link to
meter reading instructions on our website under the Service tab. Just click on the option to Report Copier Meter and follow the links for Toshiba or Sharp. Still have questions or can't find the model you are looking for? Please call us at 901-725-9271 and we will be glad to walk you through it.
There are a few reasons we monitor meter readings. First, we want to ensure that your system is running at optimal performance, maximizing supplies and parts usage while not triggering excessive service issues. Also, monitoring your meter readings will allow us to make sure your current system is a good fit for your organization based on usage. Finally, our valuable service contracts are usage based in order to protect your system for the copies and prints consumed. Reporting your meter readings regularly helps keep that protection in place.
Yes. Our facilities are equipped with a state-of-the-art shop where our technical services staff can evaluate and repair systems. We are conveniently located on Summer Avenue, and you can bring your equipment in during our normal business hours.
Yes. Look for the
Order Supplies link on our home page and follow the instructions.
Once your order is submitted to the website it will be received in the Supplies Order Department. A confirmation of your order will be sent to you within two hours verifying the quantity, pricing, and shipping information.
If we receive your order before 2:00pm, the order will ship out FedEx Ground the same day, and your order will be received by you within 1 – 3 business days. Most Memphis businesses receive their orders the next day.
When your shipment arrives open and inspect the package to be sure correct items have been shipped, quantities are correct and nothing is damaged. If you have questions, please
contact us via our website under supplies. Submit your question and we will respond back to you quickly.
We accept American Express, Master Card, and Visa.
No. However, if we do not have an email address, we may not be able to send you confirmation that we have received your request and are processing your payment. This confirmation is a good source of reference if there are any future questions about your online payment.
All online credit card sales are kept secure by SSL technology, the most secure encryption technology currently available for electronic transactions. Memphis Communications Corporation uses the same credit card networks that retail stores use when you make a credit card purchase in person.
For proper credit card verification, the billing address on your order must match the billing address on your credit card. Make sure that your name and address appear the same as the name on your credit card billing statement. If your card has a security code, enter it correctly on the payment screen.
Go to this website
www.haslerinc.com > customer support at bottom of page and click on the TMS FORMS & info.
To receive a refund for unused postage you must submit a letter on company letterhead requesting a refund. This letter must include your TMS/POC#, address where check is to be mailed, contact name and phone number. Fax the letter to 800-237-0692.
- Hasler
- Neopost
- CMRS-TMS
- CMRS-POC
- PO Box 0527
- PO BOX 0575
- Carol Stream, IL 60132-0527
- Carol Stream, IL 60132-0575
A PO LOCKOUT error occurs when the mailing machine has not communicated with the manufacturer's host server within certain time frames.
Both Neopost and Hasler have a Helpdesk for their customers. This can be used to look up "How To's" specific for your machine.
www.haslerinc.com or
www.neopostinc.com > customer support > knowledge library or knowledgebase
Finding Information (example to clear a po lockout or time out for IM/IS330/350)
- Select "Mailing Systems" from product list.
- Select "IS-330" from model list.
- The model's HelpDesk page is displayed.
- Select the "Operations" icon.
- Select the "Postage/Funds Management" icon.
- Select the topic "Audits".
- Information on performing a postal inspection on an IM/IS-330 is displayed.
